Metropolitan Emergency Communications Association (MECA) Jefferson County 9-1-1 Dispatch Center is currently accepting applications for a 911 Dispatcher.

To apply, please print and complete the MECA Job Application and bring it to the Jefferson County Courthouse at 101 West Barraque Street, Pine Bluff, AR 71601.

Job Description - Telecommunicator 1

The Telecommunicator I performs public safety communication tasks involving the receiving of emergency and non-emergency telephone calls in the Jefferson County Emergency Communications Center. The most important and essential job function of the position is an attitude which includes the following: interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure and responding in a positive manner to supervision.

The Telecommunicator I may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position.

Essential Functions:

• Operate computer
• Operate telephone system
• Initiate a public safety field response, provide information, make referrals or take messages • Process the call for service or assistance in accordance with established procedures
• Complete required forms, logs, documents, computer fields, etc. accurately and quickly
• Maintain professional training

Experience, Education, Professional Certifications, or License:

• High School Diploma or GED
• ACIC/NCIC certification within six (6) months of employment
• Successfully complete Basic Telecommunicator Certification within one year of employment
• Complete FEMA Incident Command System courses (ICS 100, 200, 700 and 800) within one year of employment
• Demonstrated keyboarding proficiency of 30 wpm

Environmental Conditions:

• Works under very stressful conditions
• Works rotating shifts
• Work nights, weekends, and holidays as required • All telephone and radio conversation are recorded

Required Skills and Knowledge:

Ability to:

• Speak clearly and comprehend
• Concentrate under stress
• Coordinate a number of activities at the same time under intense stress
• Respond quickly with little notice in the event of an emergency, disaster or unexpected staffing shortage • Maintain confidentiality
• Testify in court and represent MECA with a positive, professional image
• Read and write English
• Communicate effectively orally and in writing with a wide variety of people under stressful conditions
• React quickly, calmly and with good judgment during emergency and non-emergency situations
• Operate specialized equipment

Skills:

• Analytical
• Computer
• Keyboarding
• Basic English Grammar
• Ability to speak in an unencumbered manner • Telephone
• Interpersonal
• Organizational
• Record keeping
• Multitask

Physical Requirements:

• Sit for extended periods
• See at normal range or with accommodations
• Hear at normal level or with accommodations
• Speak English understandably
• Manual dexterity
• Ambulate independently
• Recognize colors
• Reach/Bend/Squat
• Lift/carry 20 lbs
• Mental alertness
• Look at computer monitor for extended periods
• Type on computer keyboard for extended periods